Store Customer refund policy
Because MUI Store is a platform, these rules outline what you can expect from the authors of the Content you buy. They apply to all authors and customers.
Definitions
- "MUI" means Material-UI SAS, a legal entity located at 128 Rue La Boétie 75008 Paris, France.
- "Website" means the service and https://mui.com/store/ and related websites and services.
- "Content" means source code, images, vectors, photos, animations, videos, or other media that is available for purchase on the Website.
Asking for refunds from authors
If you are experiencing an issue with the Content, we recommend that you contact the author of that Content and seek assistance before you ask for a refund. Often they'll be able to help troubleshoot your problem.
If you would still like to request a refund, please see this support article on how to ask for it.
In the event of a full refund, the license is revoked. Any further use of the Content is strictly prohibited, it must be destroyed immediately.
Valid conditions for a refund
We understand that sometimes the author may not be able to solve your issue, or there may be circumstances in which a refund is warranted. In this case, here are the circumstances in which we would expect a author to provide you with a refund.
The products that authors sell on the platform are digital goods and cannot be "returned", so your entitlement to a refund takes this into account. Of course, in addition to the following rules, each country has its laws surrounding refunds, and these local laws are not excluded if they apply to you.
Unmet expectations set by the author
You have two business days to inspect your purchase and to determine if it fails to meet the expectations set by the author.
If you wish to receive a refund, you must tell the author how the product failed to live up to your reasonable expectations. This will help them improve their product for future customers.
Content is "not as described" or doesn't work the way it should
The Content is "not as described" if it is materially different from the Content description or preview. If the Content doesn't work the way it should then the author is required to promptly fix the issue by updating the Content.
If the Content is "not as described", the issue can't be fixed, and you shared how to reliably reproduce the problem then you would be entitled to a refund from the author.
Content has a security vulnerability
If the Content contains a security vulnerability and can't easily be fixed you would be entitled to a refund from the author. If the Content can be fixed, then the author should do so promptly by updating it. If the Content contains a security vulnerability that is not patched within a reasonable time, then we would expect the author to provide a refund.
Support is promised but not provided
If you have a current support entitlement, and you are not provided with support following the support policy, the author should provide you with a refund.
Resolving disputes - asking MUI to help
Except for the above, or as required by law, MUI shall be under no obligation to issue refunds.
If you and an author can't agree on a refund, you can raise a dispute and have MUI Store investigate the matter. We may ask you to provide supporting documentation or evidence. Any refund issued by MUI Store is entirely discretionary. We will make a decision based on all available information and you agree that our decision is final.
Neither MUI Store nor authors are obliged to give refunds in any of the situations listed below:
- You claim that you are entitled to a refund but do not provide sufficient information as to why you are entitled to a refund. See the valid conditions for a refund.
- You simply changed your mind
- You bought the Content by mistake
- You realize that you do not have sufficient expertise to use the Content
Last update: Jan 12th, 2022.